Christina Spencer is a savvy User Researcher driven to identify opportunities and alleviate pain points. Employing a wide range of methods she enhances understanding of current users, potential users, and the context in which jstor.org and the products and services of ITHAKA are relevant in their lives. She holds a Masters degree in Industrial Organizational Psychology from Wayne State University. Christina is a member of the American Psychological Association, the Society for Industrial and Organizational Psychology and Ethnographic Praxis in Industry.